In short
- At Mastery Academy, support staff ask for software changes in plain words on WhatsApp or Slack.
- SquadCode's AI agent delivers each change as a pull request, and a developer reviews it in 15–60 minutes.
- In five months: 100+ pull requests, 95% merged, 80% of them requested by the support team.
The company
Mastery Academy runs its own software product, with a support team that talks to customers every day. Small changes the support team needed used to wait in the developers’ queue — sometimes for weeks.
How it works
- Ask in plain words. A support or customer-service teammate writes the change they need — on WhatsApp, Slack or any chat. No code knowledge needed.
- The agent does the work. SquadCode’s agent works across the company’s whole codebase and delivers the change as a pull request (PR) — a proposed code change, ready for review.
- A developer has the final say. A developer reviews each PR — usually in 15 to 60 minutes — and merges it or sends it back.
Results in five months
- 100+ pull requests
- 95% merged by the developers
- 15–60 minutes of developer review per PR
- 80% of requests came from the support team — 20% from developers
Changes now arrive in hours instead of weeks.
The biggest change
The support team moved the whole customer-management module from the old admin dashboard to the new one — and rearranged its features to fit how they actually work.
Why it matters for Squad AI
SquadCode is our sister product. This is a real SquadCode customer, named with permission — not a Squad AI pilot. Squad AI follows the same rule across the whole business: your team prepares the work, and you approve what goes out. SquadCode shows the pattern holds with real people, a real codebase and real reviewers.