Frequently asked questions

Squad is an AI team for a business. It learns how the company really runs — including rules nobody stated — plans only what is possible under the budget, hours and rules, builds a team for the job, acts in the company's tools with the owner's approval and shows a receipt for every result.

It reads, analyses and drafts on its own. By default anything outward — sending, publishing, writing to your systems, spending — waits for your approval. On Growth and above you can let it act within your policies; spending above your budget still waits for you.

Signing in with Google and describing your company takes a few minutes; Squad then builds your company card and your free Company Diagnosis. Nothing runs until you approve a plan.

Nothing to get the diagnosis. To measure an outcome, one system that holds the number — your store, analytics, payments or CRM. On the free plan that connection is read-only.

It stops honestly: it says what it tried, what is missing (a permission, a file, an endpoint) and the next step — and keeps the rest of the plan running.

68 integrations in the catalogue — including Google Workspace, Shopify, Salla, Zid, WooCommerce, WhatsApp, Instagram, Slack, HubSpot and Stripe — plus any system with an API, an isolated browser session or a guided step for you.

One real story so far: SquadCode, our sister product, at Mastery Academy (named with permission). The numbers in the proof band come from pilot scenarios — complete simulated businesses used to certify Squad — and are always labelled as such.

One number from a connected system (sales, bookings, sign-ups…), a target and a window of 30 to 90 days. Your team works toward it, and the number is read from your system — not reported by the AI.

Credits fund the AI work behind your outcomes. Each outcome shows an estimated cost before it starts, and you can set a spending cap per company.

Work pauses at zero — nothing spends silently. Add a top-up (from $10 for 1,000 credits) or move to a bigger plan, and your team continues where it stopped.

You pay for 10 months and get 12. Credits arrive every month, as on the monthly plan. Switch plans or cancel from the billing portal.

Yes. Cancel any time from the billing portal; your plan runs to the end of the paid period. Or pause for $5 a month: your team and data stay, nothing runs.

Not for the free Company Diagnosis. The 14-day Starter trial needs a card and charges nothing until it ends.

They read, analyse and draft on their own. By default anything outward waits for your approval; on Growth and above you can let them act within your policies, and spending above your budget still waits for you.

Not by default: spend is $0 until you set a budget, and anything above your budget waits for your approval even when the team acts within your policies.

No. Consent is checked person by person, following linked records; when it is unknown the message is held, and people left out stay out of follow-ups.

In the EU (Ireland), separated per company with row-level security. Connector keys are encrypted and never given to the AI.

No. They come from complete simulated businesses we use to certify Squad, and they are always labelled. Our one real story so far is SquadCode, our sister product, at Mastery Academy.

By default everything outward waits for you. On Growth and above you can let the team act within your policies; spending above your budget and anything that breaks a rule you confirmed still stops for you.

That can't pass verification: a claim without a receipt is shown as “needs your check”, and the number is read from your system, not from the report.

No. Plans limit how many employees work at the same time and how many outcomes run in parallel; idle employees cost nothing.

Yes. Every hire waits for your approval, and you can edit, pause or remove an employee and its skills.

Your company's content language, detected at onboarding and changeable in settings — separate from the language of the app.

Not by default. It drafts; you approve. On Growth and above you can let it act within your policies, and anything above your budget still waits for you.

What moved since yesterday, what the team held back and why, and the decisions waiting on you — in your language, in your own Telegram chat or by email.

No. Payment connectors are read-only; nothing moves money. Price changes and coupons in your store wait for your approval.

No. It raises rules as assumptions to confirm and prepares documents for review. Your lawyer has the final word.

It learns from what you've already published and keeps a Brand Guardian on every draft; you approve and correct each one, and corrections are kept.