Customer support
Freshdesk + Squad
Agents read your tickets and support volumes; replies to customers wait for your approval.
AvailablePaste a key from your own account
What the team can do
- Read tickets and conversations
- Read new, open and solved volumes
- Reply to customers - only with your approval
- Measure your goals from Freshdesk
Used for
What stays safe
- Read-only by default — every read logged.
- Anything outward waits for your approval, unless you let the team act within your policies.
- Keys are stored encrypted and never shown again.
Questions, answered plainly
Does Squad change anything in Freshdesk without me?
Not by default. Squad reads; anything that changes Freshdesk or reaches people waits for your approval, unless you let the team act within your policies on Growth and above.
How do I connect Freshdesk?
Paste a key from your own account.
Which plans include Freshdesk?
Every plan. The free Company Diagnosis can read one connected system (read-only); Starter connects 3, Growth 10, Scale unlimited.
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