A support team shipped 100+ product changes without writing code

Real customer story · SquadCode (our sister product), named with permission — not a Squad AI pilot. At Mastery Academy, support staff ask for software changes in chat; SquadCode's agent delivers each as a pull request; a developer reviews it in 15–60 minutes.

Results in 5 months

100+ pull requests, 95% merged, 15–60 minutes of developer review per PR, 80% of requests from the support team; changes in hours instead of weeks.

The biggest change

The support team moved the whole customer-management module from the old admin dashboard to the new one.